Privacy notice
What personal data is collected when you make an enquiry or have work carried out, why it is held, how long it is kept, and the rights you have over it.
1. Who is responsible for your data
The controller of the personal data described in this notice is:
| Field | Detail |
|---|---|
| Trading name | Elektrohertz |
| Registered entity | NAILISH, obrt za usluge i trgovinu |
| Place of business | Pula, Istria — mobile service unit, North Adriatic |
| info@elektrohertz.eu | |
| Telephone | +385 95 593 0079 |
Full company registration details are published in the legal notice. No data protection officer is appointed, as the scale and nature of processing does not require one under Art. 37. Enquiries about this notice, and requests to exercise a right, go to the email address above.
2. What data is collected
| Source | Data | Origin |
|---|---|---|
| Enquiry form | Name, telephone, email, vessel or site name, berth or address, fault description, attachments | Provided by you |
| Telephone & WhatsApp | Number, message content, timestamps | Provided by you |
| Address, correspondence | Provided by you | |
| Job records | Vessel details, work carried out, measured readings, photographs of installations | Generated during work |
| Invoicing | Billing name and address, VAT identification where applicable | Provided by you |
| Server logs | IP address, browser type, pages requested, timestamps | Collected automatically |
No profiling or automated decision-making is carried out.
3. Purpose and legal basis
| Purpose | Legal basis | GDPR |
|---|---|---|
| Responding to an enquiry | Steps taken prior to a contract | Art. 6(1)(b) |
| Carrying out and documenting work | Performance of a contract | Art. 6(1)(b) |
| Invoicing and accounting records | Legal obligation | Art. 6(1)(c) |
| Job photographs and readings retained as a technical record | Legitimate interest — liability and warranty | Art. 6(1)(f) |
4. How long data is kept
| Category | Period | Reason |
|---|---|---|
| Enquiries that do not proceed | 24 months | Then deleted |
| Job records and technical readings | 5 years from completion | Warranty and liability period |
| Invoices and accounting documents | 11 years | Croatian accounting law |
| WhatsApp and email correspondence | 2 years | Then deleted |
| Server logs | 12 months | Then deleted |
| Consent records | 18 months | Evidence that consent was given or withdrawn |
| Website enquiry records, including any photographs you attach | 24 months | Then deleted automatically |
5. Who else processes it
Data is not sold, and is not shared for marketing. It is shared only with the processors necessary to run the service:
| Recipient | Purpose | Location |
|---|---|---|
| Website hosting | Serving this website and storing form submissions | EU |
| Email provider | Correspondence | EU |
| WhatsApp (Meta Platforms Ireland) | Messaging where you choose that channel | EU / USA — standard contractual clauses |
| OpenStreetMap Foundation | Map tiles on this website | EU / UK |
| Accountant | Statutory bookkeeping | Croatia |
| Parts suppliers | Ordering components for your job — vessel reference only | EU |
| Google Ireland Limited (Analytics, Tag Manager) | Website analytics — only after you consent | EU / USA — standard contractual clauses |
| Axccelerate (InsightAx) | Recording and managing enquiries received through this website | Malaysia — standard contractual clauses |
Where you choose to contact by WhatsApp, that message passes through Meta’s infrastructure and is subject to Meta’s own terms. If you prefer to avoid this, use email or telephone.
6. Cookies
| Cookie | Category | Duration | Purpose |
|---|---|---|---|
| Session | Strictly necessary | Session | Form state and security |
| Language preference | Strictly necessary | 12 months | Remembers EN / HR / DE / IT |
| eh_cmp_consent | Strictly necessary | 182 days | Stores your cookie choice, so you are not asked again |
| _ga | Statistics | 2 years | Distinguishes visitors — set only if you accept |
| _ga_5V34RTN4XZ | Statistics | 2 years | Analytics session state — set only if you accept |
This site sets strictly necessary cookies, which are required for it to work. It also uses Google Analytics to understand how the site is used — but only if you agree. A consent banner appears on your first visit, and no analytics cookies are set and no data is sent to Google unless you accept. No advertising or cross-site tracking cookies are used. You can change or withdraw your choice at any time.
Map tiles are loaded from the OpenStreetMap Foundation, which receives your IP address as a technical necessity of delivering the file. Web fonts are served from this website’s own domain, so no request is made to any font provider.
7. Your rights
Under Articles 15 to 21 you may exercise the following. A response is given within one month.
8. Complaints
If you consider that your data has been handled unlawfully, you may complain to the Croatian supervisory authority:
9. Whether you have to provide it
Records created while work is carried out — readings, parts fitted, photographs of the installation — arise from performing the contract and cannot be opted out of separately while the contract is in force.